Refund policy

Golden Touch Chips, operated by California Green Star

Last updated: August 16th, 2026

Food products and returns

Golden Touch Chips are a food product. For health and safety reasons we cannot resell returned food, so we do not accept returns simply because you changed your mind or did not enjoy a flavour.

We will always put right an order that arrives wrong. See below.

When we will replace or refund

The order is wrong — you received a different flavour or quantity than you ordered.
The product arrived damaged — crushed, opened, or punctured packaging.
The product is past its best-before date on arrival, or has less than 30 days of shelf life remaining.
The order never arrived — see the missing-parcel section below.

In each case we will send a replacement or issue a full refund, whichever you prefer.

How to make a claim

Email cagreenstar@outlook.com with:

Your order number
What is wrong
A photo, if the problem is damage or the wrong item

Photos matter: they let us settle a claim immediately instead of asking you to ship anything back. In most cases we will not ask you to return the product.

Refund timing

Approved refunds are issued to the original payment method. Your bank or card issuer typically takes 5–10 business days to post it after we send it — that part is out of our hands.

Shipping charges are refunded when the fault is ours. They are not refunded where an order could not be delivered because the address given was incorrect or nobody was available to receive it.

Cancelling an order

We usually dispatch quickly. Email or call as soon as possible and we will cancel if the order has not yet shipped. Once it has shipped, the sections above apply.

Missing parcels

If tracking shows delivered but you do not have the parcel, check with neighbours and your building's mail area first, then contact us within 7 days of the delivery date and we will investigate with the carrier.

Allergens

The Peanuts flavour contains peanuts. All products are V-Label certified vegan. Full ingredient and allergen information is printed on every pack — please read it before eating. We cannot refund a product because of an ingredient that is declared on the packaging, but contact us if anything on the pack is unclear.